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Elevate your performance and career with courses designed for the real world

Power Coaching in the Workplace:

How to Design and Deliver High-Performance Feedback to all Employees


Use eight key moments of power to design, execute and measure a complete coaching program for everyone in your organization. 

Based on cutting edge research unveiled in Mark Colgate’s book 8 Moments of Power in Coaching: How to Design and Deliver High-Performance Feedback to all Employees, this course takes you through the steps to empower your organization to make the changes it needs to be more effective.

Gain a whole suite of tools to use immediately. Using eight case studies of organizations that are using coaching successfully and through hands-on demonstration and role-playing, you and your organization will learn to start coaching more effectively the next day.


Design, Execute and Measure:


1. Understand the Power of Coaching

Explore the difference that coaching makes, in an organizational context. The more we understand the difference coaching makes the more we are likely to adopt it



2. Power of Creating a System of Coaching

Coaching is not sustainable unless it is integrated into the organizational system and the coaching system itself is robust. Coaches should be continually trained so that they can be better coaches themselves

3. Power of Managing the Coaching Context

Creating the right context and pre-coaching context. Establishing a strong coaching culture may be more important than the coaching itself

4. Power of Receiving High-Performance Feedback.

All employees need high-quality feedback so they can perform at a higher level. It is hard to grow without high-quality feedback


5. Power of Creating Experts

Explore ways in which organizations can successfully create high-performing employees. High-performing employees push the organization to success

6. Power of Adopting an Athletic Approach to Coaching

The most systematic way to provide employees with continual feedback is to take an athletic approach to coaching inside organizations. Athletic coaching has a long history of successfully molding their athletes into high-performers

7. Power of Running a Great Coaching Session

Learn how to run a great coaching session with employees every time through demonstrations and highlighting the importance of measuring the success of coaching


8. Power of Understanding the Performance of Coaching

If we don’t measure the success of coaching, then we don’t know whether coaching is working, or whether we need to change what we are doing

What You Will Learn

  • Set direction, communicate intent and describe desired values for your organization
  • Provide high-quality feedback so employees can grow and perform at a higher level
  • Take an athletic approach to coaching inside the organization
  • How to run a coaching session and measure successes
  • Coach more effectively using case studies, role-play and a variety of other tools

Who Should Attend

Coaching is essential for those in any industry or sector looking to gain more from the feedback process and implement coaching within their team. You do not need any previous experience to attend. This course is ideal for:

  • Any team leader who wants to coach more
  • Anyone who wants to design and execute a coaching program in their organization
  • Senior Executives with multiple direct reports
  • HR professionals
  • Those undertaking unique projects
  • Anyone concerned with employee development and growth

Fees and cancellations

Course tuition for Power Coaching in the Workplace includes:

  • lunch and refreshments
  • course materials

$1254.75 ($1195 plus G.S.T. including refreshments, lunch and all course materials).

Team Savings:

  • Save 10% per registrant with a group registration: 3 or more people from the same organisation registering at the same time.
  • Seating is limited so register today! Please fill out the online registration form and select 10% group discount as the payment option.

*Discounts cannot be combined with any other discount or special offer.

A full refund can be issued for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days notice will be refunded less a $200 administration fee.


Dr. Mark Colgate is an expert in coaching and service excellence including authoring his recently released book "8 Moments of Power in Coaching: How to Design and Deliver High-Performance Feedback to all employees" created through cutting edge research and upon which this course is based. He has won numerous teaching awards, most recently the University of Victoria Harry Hickman Award for Teaching Excellence in 2013. Mark has recently returned from 3 years as the General Manager of Customer Satisfaction at Commonwealth Bank of Australia, the 10th largest bank in the world. Mark has taught the 8 Moments of Power in New Zealand, Australia, Ireland and China where he is a regular professor at the China European Business School in Shanghai - the leading business school in China. He has also consulted for many companies such as TELUS, Sony, Schneider Electric, Bank of New Zealand, Kiwi Experience Tourism Bus Company, the BC government Public Service Agency and Toyota Financial Services.

Professional Development Units (PDUs)

Attendees to this program are entitled to 14 Professional Development Units from the Project Management Institute® upon completion
Project Management Insitute Logo

 Mark has taught this coaching workshop to over 200 owners and senior employees of Whistler businesses and 81% rated it a 9 or 10 out of 10. The workshop was extremely well-received and Mark is a superstar presenter!”

 – Val Litwin, CEO, Whistler Chamber of Commerce

 Mark has taught this coaching workshop for 2 years at TELUS and has been embraced by all attendees. Mark provides an important new perspective on coaching which we value greatly and has helped us move one step ahead.”

- Andrew Turner, Vice-President, TELUS

 Mark made me understand the power of Coaching. Once I understood how Coaching impacts our culture and performance, I really got into it and it soon became second nature.”

– Mechthild Facundo, Manager, The Whistler Experience, Whistler Chamber of Commerce

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Dates and Location:

April 5 - 6, 2017
9:00 am – 4:30 pm each day

Fee: $1254.75 ($1195 plus G.S.T. including refreshments, lunch and all course materials).

This course takes place at:

Vancouver Island Technology Park
#2201 - 4464 Markham Street
Victoria, BC V8Z 7X8

‚ÄčTo discuss this course further:

call 250.721.6429 or email:

Receive a complimentary copy of Dr. Colgate's new book with registration into this workshop.
Contact: University of Victoria, Peter B. Gustavson, School of Business
   PO Box 1700 STN CSC, Victoria BC V8W 2Y2, Canada
Copyright © 2016 University of Victoria