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Elevate your performance and career with courses designed for the real world

Facilitative Leadership

Study key techniques to guide yourself and lead others

Today's managers must network, coach, partner and inspire individuals to work toward intangibles like learning... continuous improvement... and excellence.

To be effective in organizations, managers need to become facilitative leaders - people who make it easier for others to communicate, accept responsibility and problem solve.

 

Participant Perspective: Kimberly

Key Learning Points

"Management" and "leadership"
  • Four critical differences
  • The manager's role as facilitative leader
  • Leadership focus in management
    • Setting direction
    • Securing alignment
    • Supporting people
  • Three core values that guide facilitative leaders
  • Five ways facilitative leaders serve their staff
  • Creating a climate for cooperation

 

Facilitative leadership and self-management
  • Working from the inside out: Emotional Intelligence (EI)
  • The key factor in EI: self-management
  • Managing reflexive emotions
  • Developing non-judgmental understanding

 

Facilitative communication and motivation: the principles

What is "facilitative communication?"

Six fundamental acceptances:

 

Communication:

  • is inevitable
  • is ambiguous
  • involves mixed messages
  • never exactly reveals another's experiences

 

Motivation:

  • begins with the need to be right
  • is not about "pushing someone's buttons"
  • requires context, not control

 

Self-managed communication: practice for facilitative leadership

Seeking to understand:

  • The quiet power of questions
  • Listening to what they mean, not just what they say

Non-verbals matter:

  • Adult voice: The sound of the self-management
  • Emotional "positioning" for influence

Seeking to be understood:

  • Straight talk: high integrity speech
  • Acknowledgement: building bridges
  • Appreciation: showing genuine support

 

Facilitative leadership and influence

  • Up-management
  • Cross-management
  • Empowerment
  • Improvement

 

Facilitative leadership in challenging situations

  • Four steps to "instant calm"
  • Focused dialogue for dealing with challenging situations
  • Three phases in dealing with challenges
    • Scope the challenge
    • Develop a communication strategy
    • Take action
  • Four steps to discuss difficult issues
  • Developing workable agreements

Professional Development Units (PDUs)

Attendees to this program are entitled to 14 Professional Development Units (PDUs) from the Project Management Institute (PMI)® upon completion

The Project Management Institute (PMI)® Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

Program partnerships

UVic Executive Programs is a Registered Education Provider with the Project Management Institute, Inc. (PMI)®. We partner with York University's Schulich Executive Education Centre (SEEC). SEEC is a PMI® Charter Registered Education Provider. PMI, PMBOK and PMP are registered marks of the Project Management Institute, Inc.

Who Should Attend

  • This outstanding workshop is for managers who want to explore the power of self-managed communication.
  • Team leaders and project managers who want to maximize group unity, innovation and team performance
  • Human resource directors and trainers who require a firm grounding in the process of facilitation
  • Directors of corporate planning or organizational development responsible for change initiatives
  • Engineering, operations, plant and systems personnel responsible for solving complex problems
  • General managers and directors who want to lead by example

Fees and cancellations

Course tuition for the Facilitative Leadership course includes:

  • lunch and refreshments
  • course materials

$1254.75 ($1195 plus G.S.T. including refreshments, lunch and all course materials).

Team Savings:

  • Save 10% per registrant with a group registration: 3 or more people from the same organisation registering at the same time.
  • Seating is limited so register today! Please fill out the online registration form and select 10% group discount as the payment option.

*Discounts cannot be combined with any other discount or special offer.

 
Cancellations
A full refund can be issued for written cancellations received a minimum of 21 days before the program start date. Cancellations received with less than 21 days' notice will be refunded less a $200 administration fee.

Faculty

Mark Norman

Mark is a professional leadership consultant and trainer with extensive experience facilitating teams and relating to the psychology of human dynamics in the workplace.

He has led major organizational change initiatives for diverse clients including GM, Sears, General Mills, CN, Domtar, North York Hospital and Concordia University.

Mark has facilitated with thousands of people from assembly lines to boardrooms. He currently devotes his efforts to helping leaders and teams rise above the issues that impede creativity and growth.

What You Will Learn

This seminar is ideal for managers who want to learn the communication skills of the facilitative leader. They will learn not only what to say to get desired results, but how to "lead from within" and to manage thoughts and emotions before speaking. The techniques can be used in any management situation.

Use self-managed communication and facilitation techniques to effectively lead individuals and business teams. Study key facilitation techniques to guide yourself and lead others.

 

Key learning objectives include:

  • Learn self-managed communication skills
  • Apply facilitative leadership techniques to enhance individual and work group performance
  • Help your staff overcome their biggest challenges to self-management
  • Facilitate effectively in all work groups and individual management situations
  • Be a more effective leader of organizational change
  • Strengthen your management style and control
  • Easy-to-apply techniques to manage yourself so you can lead others effectively
  • The three fundamentals to facilitative communication
  • How to recognize and remove barriers to your communication success
  • How to listen with intention and speak with integrity
  • How to calm yourself in conflict situations
  • How to create and facilitate highly effective teams
  • How to facilitate high IQ business teams to achieve team goals
  • Facilitating conflict situations to eliminate problems

  “Are you tired of hitting the wall with your staff? Learn how to ask the right questions.”

- Craig Mercer, Island Health

  This course was amazing! I would strongly recommend it to anyone in a leadership role. It reaffirmed for me what I am doing well and provided me the opportunity to learn more skills to enhance my leadership. I look forward to engaging with my learning from this course both professionally and personally!

Lori Klear, Student Affairs Coordinator, UVic: School of Nursing

  I would recommend this course to any colleague needing help with communicating with staff.

Greg Hale, Senior Maintenance Worker, Pacifica Housing

  At first I was extremely apprehensive about this course. After the first four hours I was extremely impressed. It's not only helped me with dealing with my co-workers but added insight."

Paul Johnstone, Assistant Manager, Grieg Seafood Ltd.

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Dates and Location:

November 22 - 23, 2017
9:00 am – 4:30 pm each day

Fee: $1254.75 ($1195 plus G.S.T. including refreshments, lunch and all course materials).

This course takes place at:

Vancouver Island Technology Park
#2201 - 4464 Markham Street
Victoria, BC V8Z 7X8
Canada

‚ÄčTo discuss this course further:

call 250.721.6429 or email: epcoord@uvic.ca

Contact: University of Victoria, Peter B. Gustavson, School of Business
   PO Box 1700 STN CSC, Victoria BC V8W 2Y2, Canada
  1-250-721-6429 epcoord@uvic.ca
Copyright © 2017 University of Victoria