Session 1: Understanding Change/Optimizing Change
While most of us would agree that change is inevitable, most of us would nonetheless also agree that we don't always embrace it willingly. In this morning workshop, we will explore the need to help ourselves adapt to change by appealing to both our "rational" response to change (that part of us that sees opportunity and promise), and our emotional response (which explains why we can so easily become discouraged, but also offers opportunities for building positive emotional reactions to change). Over the course of the morning, we will:
- Learn to identify the specific behaviours that can lead to positive change, and to tell a compelling "big story" about why change is necessary
- Begin to build a growth mindset around change, to encourage team members to believe in their own ability to adapt and flourish
- Explore opportunities to encourage habits that encourage healthy new approaches to dealing with the change
Session 2: Building Engagement in the Midst of Change
While dramatic change can invite paralysis and frustration, we know that peoples' best days at work are those days in which they feel that they are making progress (even if small progress) towards meaningful goals. Drawing on this idea, we will use this afternoon session to explore opportunities for newly formed teams to make, and celebrate, progress, and look at the conditions necessary to make this happen. Specific outcomes include:
- To identify the relationship between progress and engagement
- To recognize the catalysts that drive progress, and the obstacles that impede it
- To explore ways of supporting team members in their work, and the importance of providing support for both the work and the person when designing effective change initiatives.
Session 3: Understanding and Dealing with our Differences (using-organizational-frames)
As members of and leaders in organizations we are faced with countless situations on a daily basis in our organizations that require us to quickly make sense of what is happening, analyze the situation quickly and correctly, and decide on a course of action. Often, we are surprised to see that our colleagues (peers, direct reports, supervisors) seem to have a very different take on the situations that drive their reactions and recommendations. Furthermore, their perspectives appear to permeate all their decisions and actions across a range of organizational issues – from communications, motivating others and managing change to evaluating direct reports and strategic planning. In this session, we will explore the "frames" that we all use (often without being aware of it) to make sense of the world around us in the organization.
- To identify the different frames that are used by self and others when trying to make sense of complex situations and decisions
- To recognize the implications of these frames on a range of group and organizational issues that are relevant to performance
- To use frames to persuade and influence others in the decision making process
Session 4: Fostering Trust in the Workplace
Trust is the soft but vital foundation on which an organization's functioning rests and it constitutes the most cost-effective control system ever devised. Whether it is establishing new relationships, working with multiple parties with diverging perspectives, strengthening existing networks, initiating change or implementing a strategy, trust is a critical ingredient for operational and organizational success. The primary objectives of this session are:
- To explore and understand the dynamics of trust in interpersonal and organizational relationships
- What is trust?
- Why do we trust? (Importance of trust)
- Whom do we trust? (Components of trustworthiness)
- How do we trust? (Dynamics and types of trust)
- To identify a set of trust building strategies for managing relationships and enhancing networks Strategies for Building Trust Erosion of Trust Repairing Broken Trust
In this session, the most recent developments in trust research are discussed and tools for building trust in work/professional relationships are explored. Given the complexities surrounding the concept of trust, the session revolves around understanding the meaning and nature of trust, the importance of trust in organizations and relationships (the benefits of trust), the dynamics of trust (different forms and levels of trust), and the building of trust (trust-building strategies, managing distrust, repairing damaged trust).